Here’s a list of our Value Added Services and a short description of each:
Product Customization – Kitting and Repacking services mean that we can create a new product from your existing inventory right in our facility. This is great for short-term promotions or marketing tactics that allow your own customers to sample a variety of your product without having to purchase large quantities of several individual items. We do this by creating variety packs on either a small scale such as cases or boxes, or on a large scale with variety pallets.
Customer Service – In our company, customer service falls to everyone. From our customer service reps to facility staff all the way the ladder to senior management. Without our customers, we would not exist. Without happy customers, we would not be doing our job right and we would be doing a disservice to all those who placed their trust in us.
Order Handling – Incoming and outgoing shipments are given equal importance. Along with automated checks and balances, we have physical, visual checks put in place to ensure nothing is missed. All findings are reported by our staff to management who will then notify the customer so corrective action can be taken immediately.
Quality Control – With the use of our checks and balances system, our company also relies on KPI data to ensure we provide the highest quality services possible. Feedback from staff and customers also goes a long way in helping us to improve our level of service and ensure consistent dependability.
Consultations - Our consultations are specifically qualified to assist customers with price negotiations whether it is for freight costs or new office or operations space. We also have specialists who can help you prior to moving in to your new space by optimizing your floor plan and helping to streamline the layout of your operations.