IBEX is committed to providing top-notch, quality services to our customers. We have several checks and balances in place to ensure that our customers can count on us to not only deliver their packages, but deliver on our promises as well.
We provide ongoing training and support to our staff and give them all of the tools they need to perform their job to the best of their abilities. We place our employees in high regard and welcome and value their feedback, particularly when it involves ways to improve our service.
Here’s some insight on how we do business and how we have implemented some of those checks and balances we mentioned.
Processes And Notifications
Orders are processed in the order in which they are received in our facilities. No customer is given preferential treatment over another. Our staff is focused on providing quick, responsive actions to your inquiries and incoming orders.
We provide a number of ways for our customers to keep in touch with us; however, we strongly suggest they use the EDI system as it is by far the most efficient and quickest way to do so.
Our staff is committed to handling your outgoing orders with your preferences given priority importance. You provide us with the instructions for how to handle and allocate your inventory and they will see to it that they are carried out to the letter. In the event, an issue arises that prevents your protocols from being implemented, we notify the customer immediately so that an alternate solution can be instituted without delay.
Facilities staff back up the software inventory system by routinely doing visual checks on inventory levels and upcoming product expiration dates.
We are always on the lookout for ways to save our customers money. If an opportunity presents itself whereby we can consolidate outgoing packages to reduce costs, we will do so.
In an effort to reduce delays that affect outgoing shipments, we encourage our customers to establish what we call Advance Protocols. These protocols are established before a problem occurs and are designed to minimize delays and downtime.
We help customers to devise solutions for specific issues that may arise so that when and if they do occur, our staff already has an alternate plan for reference. No last minute phone calls and scrambling to figure out what to do at that critical 11th hour. It’s already handled!
Transportation Management Systems
Transportation Management Systems (TMS) is the way we communicate with our vast network of carriers. This system permits us to see all loads in transit, whether they are incoming or outgoing. We can quickly identify changes in anticipated delivery times and adjust accordingly.