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Privacy And Security

IBEX understands the trust you are placing in our company and our employees. We have taken great measures to protect the privacy and assets of our customers. From security technology to hands-on approaches we do everything within our power to prevent unwanted entities from accessing personal information and data about the businesses we service.

Below are some of the ways we protect your identity and your purchases and assets.

Private Mailboxes

Our receiving clerks obtain training and education regarding privacy protocols and basic security measures. Packages are received by staff and handling is kept to a minimum. We try to send all packages back out within 48 hours. Packages are inspected for tampering or damage that may have occurred during transportation and any findings are reported back to our managers and the customer so the appropriate action can be taken.

Packages are not opened by our staff. If a customer does request that we open and inspect contents certain procedures are implemented. Even then packages are only opened in specific designated areas that are accessed by limited authorized personnel. Packages are opened and contents are photographed or scanned into our system and the images are sent to the customer. Once that step is completed, the contents are returned to the original packaging and then stored in a secure location in our facility to await the customers’ instructions.

Information about our customers is never shared with our associates or vendors and most certainly it is never released to an outside 3rd party unless under an Order from the Court.

Scanning

All scanning of customer mail and package contents is only performed in secured, limited access areas in our facilities. We use the latest scanning equipment available to obtain the clearest, high-quality images possible. Customers are able to access all scanned information under their unique online account login.

Receiving And Storage

Our staff master receiving protocols that are aimed at reducing inventory loss and protection. All packages are received at the time of delivery and any issues that are discovered are made known to our customers right away.

Shredding And Recycling

We recycle a large percentage of our waste. Each year we aim to increase the previous year’s numbers. Our company participates in several recycling programs and is very conscious of our impact on the environment.

We evaluate our processes to look for ways to reduce waste and we place a great emphasis on paperwork reduction. When we can create an electronic process to eliminate a paper-based one, we do so without hesitation.

Employees

We place a great amount of faith in our employees. All employees go through a vigorous screening process prior to being hired. They are chosen for possessing certain skills and attributes. Our company believes in ongoing training in both specific and general business practices. We provide coaching and feedback throughout their entire tenure with us.

The best proof of our commitment to excellent service and the protection of our clients is our clients themselves. We have an extremely high satisfaction rate and a vast list of repeat and long-term customers that speaks to our reputation as a leader in our field.

Hours: Monday-Friday from 9am-5pm (PST)

Phone number: (800) 511-2319

If you require any additional information about our company or our services please call us at the number listed above. You can also email us with any questions you may have.

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