IBEX truly believes our continued success is based within our commitment to providing dependable quality services to our customers. We focus on their satisfaction with the job we do for them and continually encourage feedback to evaluate our performance and identify areas for improvement. On the other side of the spectrum, we also highly value our employees and the job that they do for both our company and our customers. We place their opinions in high regard and solicit information from them with respect to operations, customer satisfaction and ways to improve our processes.
From the hiring process to the services we provide and the security and protection we use, we are never resting on our laurels. We are always on the lookout for better ways to do things and reduce waste in the process.
Here are just a few of the ways we work to ensure our services are of the highest quality:
- We use the most advanced cybersecurity tools on the market today;
- We analyze and improve our practices with the use of KPIs and customer and employee feedback;
- We ensure our staff has a pleasant and safe working environment;
- We provide employees with orientation training and ongoing training and coaching;
- We have implemented the 5S Method: Sort, Set in Order, Shine, Standardize and Sustain;
- We cultivate business relationships with employees, vendors and customers;
- We evaluate machines and hardware and update equipment where the need is indicated.
These have proven to be successful methods in both satisfying our customers and employees as well as being profitable for all those involved.